Return & Refund Policy

Last updated: January 2026

30-Day Return Window

Eligibility

To be eligible for a return, items must be:

• Unworn, unwashed, and in original condition with original tags attached.
• Free of stains, odors, alterations, or damage caused by wear.
• Returned in their original packaging where possible.

Non-Returnable Items

The following items cannot be returned: intimate apparel where the hygiene seal has been removed, final sale items clearly marked at checkout, and gift cards.

Restocking Fee

How to Initiate a Return

1. Email support@nanaclothingaccessories.us with your order code and the item(s) you'd like to return.
2. We will confirm eligibility and send you return instructions within 1–2 business days.
3. Pack the item securely with any original tags and packaging.
4. Ship the return to the address provided in our confirmation email, or bring it to our Brooklyn location in person.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped) or a defective product. We recommend using a trackable shipping method, as we cannot issue a refund for packages lost in transit back to us.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed to your original payment method within 5–10 business days. Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

Need a different size or color? The fastest way to exchange an item is to return the original for a refund and place a new order for the item you want. This ensures you get the replacement as quickly as possible without waiting for the return to process first.

Defective or Wrong Items

If you received a defective, damaged, or incorrect item, contact us within 7 days of delivery at support@nanaclothingaccessories.us with your order code and a photo of the issue. We will send a replacement or issue a full refund, including shipping costs, at no charge to you.

Questions